Version of November 11, 2026
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This is a translation. In case of doubt, the German version prevails.
(1) These General Terms and Conditions (“Terms”) apply to all contracts for the use of the software “CreateWebinar” (hereinafter the “Service”) between CreateWebinar, owner Lars Eppendahl, Wasserstr. 496, 44795 Bochum, Germany (hereinafter “we” or the “Provider”) and the Customer.
(2) Our offer is directed exclusively at businesses (Unternehmer) within the meaning of section 14 of the German Civil Code (BGB), that is, at natural or legal persons and partnerships with legal capacity that, when concluding the contract, act in the exercise of their commercial or independent professional activity. This also includes founders who conclude the contract in preparation for their future activity. Consumers within the meaning of section 13 BGB cannot conclude contracts with us. On registration and with every order, the Customer expressly confirms that it is acting as a business. If the Customer provides false information in doing so, it cannot rely, as against us, on rights that are available only to consumers; in this case, we may terminate the contract for cause.
(3) Deviating, conflicting or supplementary terms of the Customer do not become part of the contract, even if we do not expressly object to them. Individual agreements made in a specific case in text form (e.g. email) take precedence over these Terms.
(4) The following form part of the contract, in this order of precedence: individual agreements, the data processing agreement (Annex 2), the service description in the version applicable at the time of the order (Annex 1), these Terms.
(1) To use the Service, the Customer creates an account. Upon registration and confirmation of its email address, a free-of-charge contract of use for the account is concluded. Without a paid plan and without credits, only the functions stated in the service description are available.
(2) The presentation of the plans and credits in the Service does not constitute a binding offer. By clicking the button “Order with obligation to pay” or “Subscribe with obligation to pay”, the Customer submits a binding offer. Before submitting it, the Customer sees an overview of the services, price, term and termination conditions and can check and correct its details.
(3) The contract is concluded when we confirm the order by email or activate the ordered service (for example by adding the credits to the account), whichever occurs first. If the payment fails, no contract is concluded.
(4) We store the text of the contract. With the order confirmation, the Customer receives these Terms in the applicable version as a file and can access, print and save them at any time via the “Terms” link in the footer of the Service. Earlier versions remain available there.
(5) The contract languages are German and English. In the event of discrepancies, the German version prevails.
(1) The Service is software provided over the internet (software as a service). Using artificial intelligence (AI), it generates an automated webinar (slides, host script, audio track, host image and, on request, moving host videos) from a web page specified by the Customer and from the Customer's information, provides sign-up pages, emails to guests, a stage with chat and analytics, and lets the Customer edit everything. Details, plans and limits are set out in the service description (Annex 1).
(2) For the term of the contract, the Customer receives the non-exclusive, non-transferable right to use the Service via the internet for its own business purposes. Provision of the software or its source code, and passing on access to third parties, is neither owed nor permitted; this does not apply to persons whom the Customer adds to its workspace as staff members and for whose actions it is answerable.
(3) We may further develop and change the Service if there is a valid reason for doing so (for example technical progress, security, a change in the legal situation or changed terms of third-party services) and the change is reasonable for the Customer. If a change materially restricts core services promised under the contract, we will announce it in text form at least six weeks in advance; the Customer may then terminate paid services that are still running with effect from the time of the change and will receive a pro rata refund for periods already paid for but not used and for paid credits not yet used.
(4) We may use third-party services and subcontractors to provide the services (for example AI models, speech synthesis, email delivery, payment processing, stock photos, hosting). We remain the Customer's sole contractual partner. Which services receive personal data is set out in the data processing agreement and in the privacy policy.
(1) Basic is a plan paid for once, without a fixed term. It unlocks the Basic functions and includes the credits stated in the service description. Plus is a monthly subscription that can only be booked together with Basic; it extends the functions and limits and, with each paid monthly payment, adds the credits stated in the service description. Host in Motion is a monthly add-on that can only be booked together with Basic. It generates videos of the selected host for the voiced slides whose mouth and head movements match the audio track, within the host minutes stated in the service description. It is included in Plus at no extra charge. If the Customer books Plus while Host in Motion is running, the add-on ends when Plus begins; we credit the unused part of the paid month pro rata and offset it against the next payments. Upon request, we refund any credit that has not been offset when the contract ends.
(2) Credits are a balance for generating webinars and comparable services (for example regenerating or translating). The Service shows how many credits a service costs before it starts. Credits are deducted when the service starts. If the service fails for technical reasons for which the Customer is not responsible, we automatically re-credit the credits. Credits do not expire as long as the account exists; they are not transferable, do not bear interest and are not paid out. Credits granted free of charge (for example a welcome bonus) expire when the account ends.
(3) If the Customer terminates or deletes its account, unused credits expire without refund; we will point this out before the deletion. If we discontinue the Service or terminate the account with ordinary notice (§ 7(4)), we will refund unused paid credits pro rata on the basis of the price per credit paid when they were purchased.
(4) Monthly limits apply to each plan (for example the number of webinars online at the same time, AI replies in the chat, sign-ups, AI images, host minutes); they are set out in the service description. They protect the Service against misuse and disproportionate costs. If a limit is reached, the Service behaves as described in the service description (for example a standard reply instead of an AI reply, sign-up page shown as “fully booked”, still image instead of host video). The Service displays usage and notifies the Customer by email beforehand.
(5) The Customer may store its own key for an AI or voice service in the Settings. For this purpose, it concludes its own contract with the respective provider, bears that provider's costs and is responsible for ensuring that the provider's terms permit such use. We store the key in encrypted form and use it only for the Customer's services. We are not responsible for the availability, quality and data processing of these providers.
(1) The prices displayed when the order is placed apply. They are final prices including statutory VAT, where applicable. If the Customer itself owes the VAT (reverse-charge procedure within the EU), the stated amount is charged without VAT; the Customer is then responsible for accounting for the tax. To use this procedure, the Customer must provide a valid VAT identification number.
(2) Payment is processed by the payment service Stripe. The payment methods displayed when the order is placed are available. Basic and credit packs are due upon ordering; Plus and Host in Motion are due in advance at the beginning of each billing month.
(3) We issue invoices electronically; they are available in the Service under “Plan & credits” and are sent by email. The Customer agrees to electronic invoicing.
(4) If a payment is not honoured or is charged back, we may block the affected services until the amount has been settled and deduct again any credits added for it that have not yet been used. The Customer bears any costs incurred by us (for example chargeback fees) if it is responsible for the chargeback.
(1) The Customer is responsible for all content that it brings into the Service or generates and publishes with it, in particular webinars, slides, host scripts, sign-up pages, emails, offers and links. It must check all content generated with AI before publication for accuracy, completeness and lawfulness and correct it where necessary. It may only use content once it has checked it.
(2) The Customer must ensure that
(3) Settings with a mandatory notice: Certain functions are switched off by default because their use towards consumers may be unlawful in many countries (for example a simulated viewer count, prepared chat messages that appear as messages from guests, display as a live broadcast instead of a scheduled broadcast, or hiding the label of the AI host). The Customer can only switch them on after confirming a notice; we store this confirmation together with the time and the wording of the notice. If the Customer switches on such a function, it alone decides on its use, at its own responsibility, and must first ensure that such use is permitted in all countries in which it offers or advertises its webinar or in which its guests reside. We do not examine permissibility in individual cases and do not owe any legal advice.
(4) Functions requiring approval: We make certain functions available only to specific accounts or only for specific target countries if we have expressly approved them for that purpose. There is no entitlement to approval. We may restrict or revoke an approval at any time with effect for the future, in particular if the legal situation or its assessment changes; the function then ceases to be available with immediate effect. The Customer must state the target country of its webinar accurately. Paragraph 3 applies accordingly.
(5) The Customer must keep its access credentials secret, protect its account appropriately and inform us without undue delay if it suspects misuse. It is liable for actions carried out via its account to the extent that it is responsible for them.
(6) The Customer must additionally back up its own content that is important to it (for example using the export function in the Service).
(1) The free account and Basic run for an indefinite period. The Customer may delete its account at any time in the Settings or terminate it in text form; § 4(3) applies. Upon the request for deletion, all webinars go offline, and Plus and Host in Motion end at the end of the paid month. The account is permanently deleted 30 days after the request; until then, the Customer can export its data or cancel the deletion.
(2) Plus and Host in Motion each run monthly and are extended by one month at a time unless they are terminated before the end of the paid month. The Customer may terminate at any time with effect from the end of the paid month, via the button “Cancel contracts here”, in the customer portal or in text form. After Plus ends, the functions and limits of Basic apply again; credits already added are retained, and the Customer can then book the host videos included in Plus as an add-on. After Host in Motion ends, the stage shows the still image of the host again; generated videos remain stored and are reused without counting against the minutes if the add-on is booked again. There is no pro rata refund for the current month, except when switching to Plus under § 4(1).
(3) We may terminate Plus and Host in Motion with one month's notice to the end of a billing month.
(4) We may terminate the free account and Basic with three months' notice to the end of a month, for example if we discontinue the Service; § 4(3) sentence 2 applies.
(5) The right of both parties to terminate for good cause (außerordentliche Kündigung aus wichtigem Grund) remains unaffected. Good cause exists for us in particular if the Customer materially breaches § 6 or § 8 despite a warning, if it has provided false information about its status as a business, or if it is substantially in arrears with payments.
(6) Data export and deletion: The Customer can export its content and its guests' data in the Service at any time, insofar as the Service offers a function for this. After the end of the contract, it has 30 days to do so; after that, we delete the data unless we are required to retain it due to statutory obligations (for example invoices). On request, we support a switch to another provider within the scope of the statutory obligations (Regulation (EU) 2023/2854, Data Act).
(1) The Service must not be used for
(2) We may block or remove content and functions that violate paragraph 1 or applicable law (§ 9).
(1) Anyone can report content that they consider unlawful to us via the “Report content” function on the public pages or by email to info@createwebinar.com. We confirm receipt, review the report carefully and provide information on the outcome (Regulation (EU) 2022/2065, Digital Services Act).
(2) Before blocking, we inform the Customer, state the reason and give it the opportunity to comment, unless immediate blocking is necessary to protect third parties or the Service, or due to a legal obligation; in that case, we provide the information without undue delay afterwards. We block only to the extent necessary (for example individual pages or functions) and lift the block as soon as the reason no longer applies. We give reasons for every block. Decisions on reports and blocks are made by a human, not by an automated process.
(3) The Customer and the reporting person may raise objections via support@createwebinar.com within six months of the decision; we will then review the decision again. In addition, they may contact a certified out-of-court dispute settlement body (Art. 21 Digital Services Act) or the courts.
(1) The Customer retains all rights to its content. It grants us the non-exclusive rights, limited to the term of the contract, that we need in order to store and process its content, transmit it to third-party services for the provision of the services and display it to its guests.
(2) The Customer receives the rights of use to the results that the Service generates for it, insofar as rights arise in them and we are able to dispose of them; it may use them freely for its own business purposes, including outside the Service. Under current law, content generated with AI is usually not protected by copyright; the Customer therefore cannot prevent similar content from also being created for others.
(3) The Customer may use stock photos from the Service (for example from Pixabay or Pexels) only in accordance with the terms of the respective provider. In particular, it must not resell them unchanged or use them in a way that creates the impression that persons, brands or companies depicted endorse its offer. Advertising featuring identifiable persons may require their consent.
(4) The host images and host videos, slide designs, templates and the software itself remain our property or that of our licensors; the Customer may use them only within the Service and for the webinars created with it.
(1) Content generated with AI may be incomplete, out of date or incorrect and may unintentionally affect the rights of third parties. We do not warrant that generated content is correct, complete, lawful or suitable for the Customer's purpose. The Customer's duty to check (§ 6(1)) remains in place.
(2) For generation (including voicing and host videos) and for replies in the chat, we transmit the content required for this to AI services (see the privacy policy and the data processing agreement). We do not use content of the Customer and its guests to train our own AI models, and we choose the settings of our service providers so that the content is not used for their training, where they offer this.
(1) We strive for the highest possible availability of the Service but do not promise any specific availability. This excludes in particular periods of maintenance, disruptions of the internet or of third-party services over which we have no influence, and force majeure.
(2) Where possible, we carry out planned maintenance at times of low usage and announce longer maintenance in the Service in advance.
(1) The statutory provisions apply to defects of the Service, subject to the following provisions. The Customer must report defects without undue delay in text form with a comprehensible description. We will remedy defects within a reasonable period.
(2) We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act (Produkthaftungsgesetz) and to the extent of any guarantee we have given.
(3) In the case of slight negligence, we are liable only for breach of an essential contractual obligation, that is, an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the Customer may regularly rely. Liability is then limited to the damage that was foreseeable and typical of the contract at the time the contract was concluded. Otherwise, liability for slight negligence is excluded.
(4) For loss of data, we are liable only up to the amount of the effort that would have been required for its recovery if the Customer had backed up its data regularly and in a manner appropriate to the risk.
(5) Liability regardless of fault for defects that already existed when the contract was concluded (section 536a(1) BGB) is excluded.
(6) The limitations of liability also apply to our employees, representatives and vicarious agents.
(7) Claims of the Customer for damages become time-barred twelve months after the start of the statutory limitation period; this does not apply in the cases of paragraph 2.
(1) The Customer indemnifies us against all claims by third parties (including authorities and associations) asserted against us on account of a breach by the Customer of these Terms or applicable law, in particular on account of its content, its offers, the functions under § 6(3) and (4) that it has switched on or used, or the processing of its guests' data. The indemnification covers the reasonable costs of legal defence, including court and lawyers' fees at the statutory rates, as well as fines, insofar as they are based on the Customer's breach.
(2) The indemnification does not apply insofar as the Customer is not responsible for the breach.
(3) We will inform the Customer without undue delay of claims asserted, give it the opportunity to comment and not acknowledge claims without its consent, insofar as this is reasonable for us. The Customer must support us in the defence with all information available to it.
(1) Our privacy policy explains how we process personal data of the Customer and its staff members.
(2) Insofar as we process data of the Customer's guests (for example sign-ups, email addresses, chat messages, attendance) on its behalf, the Customer is the controller and we are the processor. The data processing agreement (Annex 2) applies to this; it is concluded together with the contract of use under § 2(1).
Both parties will treat confidential information of the other party that becomes known to them in connection with the contract as confidential and will use it only for the performance of the contract. This does not apply to information that is publicly known or must be disclosed due to statutory obligations.
(1) We may amend these Terms and the service description with effect for the future if there is a valid reason for doing so (for example new functions, changes in legislation, case law, security or changed terms of third-party services). We will notify changes in text form at least six weeks before they take effect and will highlight the changes.
(2) If the Customer does not object by the time the changes take effect, the changes are deemed accepted; we will specifically point this out in the notification. If the Customer objects, the previous terms continue to apply; both parties may then terminate the affected contract with effect from the time the changes take effect.
(3) Changes to the principal services or to the balance between performance and price do not become effective under paragraph 2, but only with the Customer's express consent. By way of derogation, we may change the prices of Plus and Host in Motion with effect for the billing months following the notification if we notify the change in text form at least six weeks in advance; the Customer may terminate the affected subscription free of charge until the change takes effect. We will not subsequently change services already paid for (Basic, purchased credits) to the Customer's disadvantage.
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) The place of performance and exclusive place of jurisdiction for all disputes arising from the contract is Bochum, insofar as the Customer is a merchant (Kaufmann), a legal entity under public law or a special fund under public law, or has no general place of jurisdiction in Germany. We may also sue the Customer at its registered office.
(3) Declarations under this contract require text form (for example email), unless otherwise provided.
(4) If any provision is or becomes invalid, the remainder of the contract remains valid. The invalid provision is replaced by the statutory rules.
(5) We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Free account: registration, settings and viewing the features; without credits no webinars can be generated.
Basic (one-off €179.00): all features for generating, editing and publishing webinars, 8 credits.
Plus (€49.00 per month, only together with Basic): higher limits and additional features (for example the variant comparison, Host in Motion), 5 credits with every paid monthly payment, lower prices for credit packs.
Host in Motion (€19.00 per month, only together with Basic; included in Plus at no extra charge): for each voiced slide the Service generates a video of the selected host whose mouth, head and eyes move in time with the audio track; during pauses the stage shows a calm motion loop. The videos are created automatically after voicing and after a change of host; creation takes about as long as the speaking time of the webinar, longer when the computing service is busy. Until then, and for slides whose video could not be created, the stage shows the still image. The videos are an automatic animation of a fictional person, not a video of a real human being. The speaking time of each newly created slide is counted; unchanged slides and failed attempts are not counted. A switch per webinar decides whether the stage shows the videos.
Credit packs: 5 / 15 / 40 credits for €59.00 / €149.00 / €349.00 (with Plus €49.00 / €129.00 / €299.00), only with Basic.
Credits per service: short webinar (about 15–20 minutes) 1 credit, medium (about 25–35 minutes) 2 credits, long (about 45–60 minutes) 3 credits; regenerating and translating cost the same as a new webinar of the same length.
Monthly limits (per calendar month, German time):
| Basic | Plus | |
|---|---|---|
| Webinars online at the same time | 3 | 15 |
| AI replies in the chat | 500 | 5,000 (unlimited with your own AI key) |
| Sign-ups | 500 | 3,000 |
| AI images on request | 20 | 100 (unlimited with your own OpenRouter key) |
| Host minutes (host videos) | 0 (with Host in Motion 300) | 300 |
Behaviour at the limit: AI replies are replaced by a standard reply; sign-ups continue up to 20 % above the limit, after that the sign-up pages show “fully booked” until the end of the month; webinars that are online stay online, new ones can only be put online once the number is below the limit. When the host minutes are used up, new or changed slides show the still image until the end of the month; videos already created remain. Email notices from 80 %.
Data export: at any time in the settings under “Your data” as a ZIP file (webinars with settings, slides, host script and audio tracks, sign-up pages and emails, images, guests as a CSV table, credit history); the download is available for 7 days and can be created again at any time.
The data processing agreement is available under Data processing and is deemed an annex to these Terms.
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